Essential
Keep it up, keep it backed up.
$—/ monthprice to set
- Uptime monitoring
- Daily backups
- Security updates
- Monthly report
Care plans
Built once.
Looked after monthly.
A flat monthly amount makes looking after your software somebody's job. Month to month, for systems we built and for ones we did not.
Standard
Fixes and small improvements included.
$—/ monthprice to set
- Everything in Essential
- Bug fixes within 2 business days
- Hours each month for small changes
- Restore test every quarter
Priority
Same-day response, a named person.
$—/ monthprice to set
- Everything in Standard
- Same business day response
- Monthly review call
- Out-of-hours cover for outages
Custom
Several systems, a dedicated person, or something that does not fit a tier.
Compare
What each plan includes.
| Feature | Essential | Standard | Priority |
|---|---|---|---|
| Watching | |||
| Uptime monitoring | Included | Included | Included |
| Error and performance alerts | —Not included | Included | Included |
| Monthly report in plain English | Included | Included | Included |
| Protecting | |||
| Daily backups | Included | Included | Included |
| Backup restore test | Yearly | Quarterly | Monthly |
| Security and platform updates | Included | Included | Included |
| Fixing | |||
| Bug fixes | Quoted | Included | Included |
| Response time | 3 business days | 2 business days | Same business day |
| Out-of-hours cover for outages | —Not included | —Not included | Included |
| Improving | |||
| Hours for small changes | —Not included | Included | Included |
| Monthly review call | —Not included | —Not included | Included |
| A named person | —Not included | Included | Included |
The first 30 days
What happens afteryou say yes.
Access and a full backup
We collect logins safely, take a complete backup and confirm it restores.
Monitoring switched on
Uptime, errors and expiry dates are watched. Alerts go to a person, not a mailbox nobody reads.
A written review
What is healthy, what is at risk and what we would fix first, in plain English.
Questions
The small print,in large print.
We get access, take a full backup, set up monitoring and read through how the system is built. You get a short written review: what is healthy, what is at risk and what we would fix first.
Yes. Most care plans start that way. The first month includes the time to understand it properly.
Yes. Plans run month to month. Give 30 days notice and you keep every backup, document and login.
Anything that takes a few hours: a new field, a changed report, a text update, a new user role. Bigger work gets its own one-page plan and price.
If a month needs more, we tell you before going over. Unused hours do not roll over, so the plan stays simple and the price stays flat.
You do. Hosting, domains, source code and third-party accounts are in your name from the start.
Hand overthe upkeep.
A few lines is enough. You will hear back from a person within one business day.
Start a projector email [email to set] · [booking link to set]